Section II Comprehensive Listening: General View of Travel Agent Abroad |  |

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Listen to the passage and fill in the following blanks with the exact words you've heard.

General View of Travel Agent Abroad
Travel 1) assist travelers by sorting through vast amounts of information to help them make the best possible travel arrangements. They offer 2) on destinations and make arrangements for transportation, hotel accommodations, car rentals and tours for their clients.

Travel agents spend most of their time behind a desk conferring with 3) , completing 4) contacting airlines and hotels to make travel 5) and promoting tours. They also spend a considerable amount of time either on the telephone or on the computer researching 6) or updating reservations and travel documents. Travel agents are expected to be able to advise travelers about their 7) such as the weather conditions, local ordinances and customs, 8) and exhibitions.

They are especially busy during peak vacation times, such as summer and holiday travel periods. Many agents, especially those who are self-employed, frequently work more than 40 hours per week, although technology now allows a growing number of agents to work from 9) .

In 2010, 79 percent of all travel agents worked for the travel arrangement and reservation services 10) which includes those who worked for travel agencies. Additionally, 14 percent of travel agents were self-employed.

11) of travel agents is expected to decline recently. The 12) of Internet use and the ready availability of travel and airline web sites that allow travelers to make their own reservation, and purchase their own tickets, which results in less 13) for travel agents for 14) . travel arrangements. However, as more travelers take exotic and customized trips, the demands for some of the specialized services offered increasing number of international visitors to the United States, representing a growing 15) for travel agents who organize and sell tours to these international visitors.

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