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Section IV-2 |  |

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Please discuss the following questions in English with your partners

How to deal with the accident of missing the flight?

参考答案：
Inform the travel agent, while comforting the mood of the group. Contact the airline to check if the flight can be postponed or if there are any other ways of transportation available. Arrange meals and hotels and other essential services. During the delay, contact the agency to adjust the next stop’s schedule.

The manager of the agency shall apologize to the group of tourists.

Write a report of the accident, explain the reason and responsibility of the event. The person of responsibility shall cover the cost of the accident.