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Section III English On-the-job:Dealing with Guest Complaints |  |

| 不限时间

Make up a dialogue with your partner based on the following situation.

Suppose you are the hotel manager of ABC Company. One of your customers felt very cold in the room, he complained to you and wanted to turn up the heat. You apologized first and then turned up the heat for him. After a while, you phoned the customer to see whether he felt warmer or not.

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