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Section IV-2 |  |

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Please discuss the following questions in English with your partners

How to deal with the luggage lost problems?

参考答案：
(1)Occasionally luggage is lost and cannot be recovered. The airline will normally compensate the owner, but luggage lost in a hotel cannot be compensated sometimes. At first, the guest should report the loss of goods to the hotel Security Department where the working staff will record the detailed information such as the loss of items and the shape, color, brand, value etc. then security personnel assist the guest in locating lost items at lost locations, at last if the missing items cannot be found, the guest fill out the missing report and sign it.

If the guests insist on compensation, the hotel manager can help the guest to call the police.

Because the hotel should fulfill the following obligations, the hotel is not responsible for the lost items.

Because the hotel should fulfill the following obligations, the hotel is not responsible for the lost items.

1. Reminding obligation means that the hotel is obligated to remind guests to keep their belongings.

2. Ensuring obligation means that the hotel is obligated to provide safety facilities, such as insurance locks, monitoring equipment and so on.

3. The hotel is equipped with necessary security personnel.

If the hotel is not fulfilling its obligations and results in the loss of the goods, the hotel is responsible for a certain percentage of the compensation.

In case of lost luggage, travelers are advised to carry all essentials in a carry-on bag, including a change of clothes and anything they would be greatly troubled to lose because of its monetary or emotional value.