Section II Comprehensive Listening: Hotel Departments |  |

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Listen to the passage and fill in the following blanks with the exact words you've heard.

Hotel Departments
A hotel is usually 1) into many departments: restaurant, housekeeping, front office, human resources, accounting, security, marketing, engineering, etc. Different departments have different functions and duties which command the traditional services of the hotel.

The most important function of a hotel is to 2) food and shelter to prospective guests. So every hotel has at least one restaurant, offered varieties of drink and food. In order to 3) more and more guests, the Restaurant Department should 4) their menu continuously. The staff is 5) that they are not only 6) the guests, but also 7) different guests’ different tastes.

As the saying goes, “the difference is in the details.” Those details are under the charge of the Housekeeping Department. As one of the most integral departments within a hotel, the Housekeeping Department 8) the cleaning and upkeep of all guest rooms and public spaces. People who 9) in Housekeeping Departments have an eye for details and a commitment to the training, development and motivation of a diverse group of talented employees. In a competitive hotel market, it is service and cleanliness that really make an impact on our guests and 10) whether they will 11) .

The Marketing Department in a hotel is responsible for finding ways to 12) customers. The Marketing Department might 13) package deals with free tickets to nearby attractions or two for one stays during weekdays. They will also 14) to advertize to attract customers.

Actually, every department in the hotel is indispensable. Every department in the hotel must do the best to 15) the hotel run smoothly and efficiently. This is the only key to success.

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