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Section III English On-the-job:Picking Up the Tourist Group |  |

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Read the passage carefully, and retell the passage.

Picking Up the Tourist Group
Before the tourist group arrives, the travel agent should confirm the vehicle the tourist group took and the accurate arrival time by asking the information office of the airports, train stations before setting out. Then confirm the time and place with the tour bus driver. Tell the schedule and arrangement of time and activity to the driver on the way. Check the right arriving time of the tourist group once more and arrive at the airport, station or quay ahead of time. Verify the place that the luggage is sent to, and affirm the parking place with the luggage van driver. Receive the tourist group with signs or meeting boards at the station. Meet the tourist at a striking position at the station exit, indicating group name and number, leader’s name or national guide’s name or name of tourist on the meeting board.

When you meet the group, confirm the information of the tourist group to ensure receiving the right group. Check out the number of tourists and count the luggage collectively. Congregate the tourists and get on the bus. Stand by the bus door with smile. Help the old and the young. Check the number of people. On the bus, you should give a welcome speech. Don’t forget to introduce the driver.

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