Section II Comprehensive Listening: Hotel Departments |  |

| 不限时间

Listen to the passage for the second time and decide whether the following statements are true (T) or false (F).

A hotel is usually divided into many departments: restaurant, housekeeping, front office, human resources, accounting, security, marketing, engineering, ect. Different departments have different functions and duties which commands the traditional services of the hotel.

The most important function of a hotel is to provide food and shelter to prospective guests. So every hotel has at least one restaurant, offered varieties of drink and food. In order to attract more and more guests, the Restaurant Department should update their menu continuously. The staff is expected that they are not only serving the guests, but also catering different guests’ different tastes.

As the saying goes, "the difference is in the details." Those details are under the charge of the Housekeeping Department. As one of the most integral departments within the hotel, the Housekeeping Department is responsible for the cleaning and upkeep of all guest rooms and public spaces. Persons who excel in Housekeeping Departments have an eye for detail and a commitment to the training, development and motivation of a diverse group of talented employees. In a competitive hotel market, it is service and cleanliness that really make an impact on our guests and determine whether they will return.

The Marketing Department in a hotel is responsible for finding ways to bring in customers. The Marketing Department might offer package dealing with free tickets to nearby attractions or two for one stays during weekdays. They will also try to advertise to attract customers.

Actually, every department in the hotel is indispensable. Every department in the hotel must do the best to help the hotel run smoothly and efficiently. This is the only key to success.

内容播放： 快速 ｜ 正常 ｜ 慢速 ｜ 暂停

1. | Different departments in a hotel have different functions and duties which command the traditional services of the hotel. |
2. | In order to attract more and more guests, the Restaurant Department should keep their menu unchangeable. |
3. | Different guests’ different tastes cannot be satisfied. |
4. | As one of the most integral departments within a hotel, the Housekeeping Department is responsible for the cleaning and upkeep of all guest rooms and public spaces. |
5. | In a competitive hotel market, it is lower price that really makes an impact on our guests and determines whether they will return. |
6. | The Marketing Department in a hotel is responsible for finding ways to bring in customers. |
7. | Every department in a hotel is dispensable. |

标准答案 | 您的答案
1. |
2. |
3. |
4. |
5. |
6. |
7. |
测试结果：