Section II The Qualities and Tasks of Outbound Tour Guide |  |

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Listen to the passage for the second time and decide whether the following statements are true (T) or false (F).

The Qualities and Tasks of Outbound Tour Guide If you want to be an outbound tour guide, there are a few things you should know before you start. First, you should know clearly what is the outbound tour guide and the basic qualities that a tour guide should have. If you want to be an outbound tour guide, you must acquire a tour guide certification first. You cannot begin your work to accompany tourists on their travels, providing them with commentary and other travel services unless you have been assigned by a travel agency. To be a professional tour guide, these qualities are necessary: a moral character, profound knowledge, sound abilities, proficient skills, healthy body and decent appearance.

Are you clear about the basic tasks of a tour guide? The first thing is the itinerary of visits and sightseeing. This must be arranged according to the contract signed between the travel agency and the tourists. Second, when you guide the tourists to and around the sites, you should introduce them not only the local culture but also the local tourism resources. The next part is arranging for meals, accommodation, transportation, shopping and entertainment, and ensuring the personal safety of tourists and the security of their property. Answer tourists’ questions patiently and help them solve their problems during the journey. Report tourists’ opinions and suggestions to the travel agency.

Before meeting the tourist group, an outbound tour guide needs to know: a) the reception plan and the tourist group survey; b) the name of the travel agency that organizes the group in its source origin, nationalities, languages, name of the tour leader, number and standard of fees of the tourist group; c) the members’ situation of the tourist group, such as the total number, names, sex, occupations and religions; d) traveling route and the transportation, such as the whole route of this group, places of departing and entering, transportation and so on; e) and the number, time and place of the vehicles they use while the tourists are arriving or leaving.

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1. | If you want to be an outbound tour guide, you must acquire a tour guide certification first. |
2. | You can begin your work to accompany tourists on their travels before you have been assigned by a travel agency. |
3. | To be a professional tour guide, these qualities are necessary: a moral character, profound knowledge, sound abilities, proficient skills, healthy body and decent appearance. |
4. | The itinerary of visits and sightseeing must be arranged according to the plan of the travel agency. |
5. | When you guide the tourists to and around the sites, you should not only introduce them local culture but also the local tourism resources. |
6. | A tour guide should report tourists’ opinions and suggestions to the travel agency. |
7. | Before meeting the tourist group, an outbound tour guide needs to know the reception plan. |

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