Section II Comprehensive Listening: General View of Travel Agent Abroad |  |

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Listen to the passage for the second time and decide whether the following statements are true (T) or false (F).

Travel agents assist travelers by sorting through vast amounts of information to help them make the best possible travel arrangements. They offer advices on destinations and make arrangements for transportation, hotel accommodations, car rentals and tours for their clients.

Travel agents spend most of their time behind a desk conferring with clients, completing paperwork contacting airlines and hotels to make travel arrangements and promoting tours. They also spend a considerable amount of time either on the telephone or on the computer researching itineraries or updating reservations and travel documents. Travel agents are expected to be able to advise travelers about their destinations such as the weather conditions, local ordinances and customs, attractions and exhibitions.

They are especially busy during peak vacation times, such as summer and holiday travel periods. Many agents, especially those who are self-employed, frequently work more than 40 hours per week, although technology now allows a growing number of agents to work from home.

In 2010, 79 percent of all travel agents worked for the travel arrangement and reservation services industry which includes those who worked for travel agencies. Additionally, 14 percent of travel agents were self-employed.

Employment of travel agents is expected to decline recently. The ease of Internet use and the ready availability of travel and airline web sites that allow travelers to make their own reservation, and purchase their own tickets, which results in less demands for travel agents for routine travel arrangements. However, as more travelers take exotic and customized trips, the demands for some of the specialized services offered increasing number of international visitors to the United States, representing a growing market for travel agents who organize and sell tours to these international visitors.

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1. | Travel agents assist travelers in making the best possible travel arrangements. |
2. | Travel agents are not expected to be able to advise travelers about their destinations. |
3. | Travel agents are especially busy during peak vacation times, such as summer and holiday travel periods. |
4. | Technology now allows a growing number of agents to work from home. |
5. | In 2010, 69 percent of all travel agents worked for the travel arrangement and reservation services industry. |
6. | The ease of Internet use and the ready availability of travel will result in less demands for travel agents for routine travel arrangements. |
7. | The demands for some of the specialized services represents a growing market for travel agents who organize and sell tours to these international visitors. |

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